Talk to the people who run ShieldPath
We handle all requests by email and reply within one business day, Monday to Friday, Pacific Time. Business and Enterprise customers get faster response times as listed on the pricing page.
Registered office
ShieldPath Inc8538 N CHANCE AVE, FRESNO, CA 93720, US
Incorporated in the State of California, United States. We do not offer phone support; email keeps a written record for both sides.
What to include
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Trials and sales
Team size, identity provider (Okta, Entra ID, Google Workspace, JumpCloud) and where your resources run. We set up the workspace and send connector instructions.
Email with subject “[Trial request]” -
Customer support
Your workspace name, the affected user or connector, client OS and version, and the time the problem started.
Email with subject “[Support]” -
Security and privacy
Vulnerability reports, security questionnaires, data deletion or export requests. Please include steps to reproduce for any vulnerability.
Email with subject “[Security]”